Contact Y1 Game Guide
The fastest way to reach us is Telegram. We help with installing the app and finding your way around it, but we are an independent guide and cannot see or change your account.
Message us on Telegram
Send us a message on Telegram and a member of our team will read it. We do not use email or a contact form, so this is the one place to reach us.
What we can help with
We can help with anything that does not need access to your account.
- Download problems, install errors and Play Protect warnings.
- Where to find settings, promotions, VIP details or the wallet inside the app.
- Questions about something you read in our guides.
- Reporting wrong or outdated information on this site.
Many install issues are already answered on our y1 game download page, so it is worth a quick look first.
What the app's customer service must handle
Deposits, withdrawals, account locks and KYC checks can only be handled by the customer service inside the app. We are not the operator and cannot see accounts, balances or transactions, so we cannot trace a payment or unlock anything for you. Use the customer service option in the app and give them your registered mobile number plus a screenshot of the transaction.
How quickly we reply
We aim to reply within 24 hours. Messages that include the details below usually get solved in a single reply, without back-and-forth. Please put everything in one message rather than several short ones, so nothing important gets missed while we look into your problem.
What to include in your message
- Your phone model, for example the brand and model name.
- Your Android version, from Settings › About phone.
- A screenshot of the error, with personal details covered.
- Which page of our site you were following, if any.
Stay safe from impostors
We will never ask for your password, OTP or UPI PIN, and we will never ask you to send money, pay a "release fee" or install another app. If anyone using our name does this, stop replying and report the account to us on Telegram.
FAQ
Contact FAQ
Can you help with a withdrawal that has not arrived?
No. We are an independent guide, not the operator, so we cannot see transactions or wallets. Open the wallet in the app, check the withdraw tip for normal timings, then contact the in-app customer service with your transaction details and a screenshot.
Do you have an email address or phone number?
No. Telegram is our only contact channel, so we can keep conversations in one place and reply with screenshots. Anyone contacting you by phone, SMS or email and claiming to be from this site is not us.
Is it safe to send you screenshots?
Yes, as long as you hide personal details first. Crop or cover your mobile number, balance, transaction IDs and any codes. We only need the error message and your phone model to help with install problems.